In the event of any of your debit or credit cards being lost or stolen, you should block them immediately. You can request your card be blocked through:
Select the card through the ” Cards and Accounts” section, and under the Transactions tab go to “Block card”.
Calling Telebanc, our customer service hotline:
Remember: This block is final. When the card is blocked, a new card assigned to the same contract will be automatically generated, with a new ID number (known as the card’s PAN) and a new PIN. You will be able to change the PIN on any MoraBanc ATM and pick up your new card in your bank branch within 2 business days.
If you think someone knows your MoraBanc Digital access password or your transaction codes, change them immediately in order to guarantee the safety of your accounts. You can do this through:
Within your personal menu, in the “Settings” section, go to the Security section, change your password or code and select “Confirm”.
Calling Telebanc, our customer service hotline:
Remember: The change will be immediate.
Bizum is a payment service integrated in the MoraBanc app that allows you to send and receive money instantaneously, fast and easily from your account to another person’s without having to know their account number by simply linking your mobile telephone number to your bank account. To use Bizum, both you and the person to whom you send money will have had to enable the Bizum service.
Check your card statements and transactions regularly
You will be able to pick up on any mistaken charges by comparing your statements with the receipts from establishments. In addition, you can see your card transactions at a glance on the app or on your online bank account.
Do not give your personal details over the telephone
Do not provide information about your card or personal details over the telephone, unless you made the call. Nobody from any bank, the police or a business can ask you for your PIN or other transaction codes. You are the only person who needs to know it.
Log in to your desired securities account from the Investment module in the overall position and complete the purchase:
a. By selecting the Buy option using the drop-down button Action.
b. By selecting Buy via the Transactions tab.
c. By clicking on Buy in the securities account once you’ve chosen the security you’re interested in.
Once you’ve filled out the requested information, don’t forget to sign the transaction, otherwise it won’t be executed.