In the event of any of your debit or credit cards being lost or stolen, you should block them immediately. You can request your card be blocked through:

• MoraBanc Digital (Banca online and App)

Select the card through the ” Cards and Accounts” section, and under the Transactions tab go to “Block card”.

Log in

• Your phone

Calling Telebanc, our customer service hotline:

• +376 884 884 if you are calling from Andorra, from Monday to Friday from 8:45am to 17:45pm, except Bank Holidays in Andorra.
• +376 884 488 if you are calling outside those hours.

Remember: This block is final. When the card is blocked, a new card assigned to the same contract will be automatically generated, with a new ID number (known as the card’s PAN) and a new PIN. You will be able to change the PIN on any MoraBanc ATM and pick up your new card in your bank branch within 2 business days.

If you think someone knows your MoraBanc Digital access password or your transaction codes, change them immediately in order to guarantee the safety of your accounts. You can do this through:

• MoraBanc Digital (Banca online and App)

Within your personal menu, in the “Settings” section, go to the Security section, change your password or code and select “Confirm”.

Log in

• Your phone

Calling Telebanc, our customer service hotline:

•  +376 884 884 if you are calling from Andorra, from Monday to Friday from 8:45am to 17:45pm, except Bank Holidays in Andorra.
•  +376 884 488 if you are calling outside those hours.

Remember: The change will be immediate.

Bizum is a payment service integrated in the MoraBanc app that allows you to send and receive money instantaneously, fast and easily from your account to another person’s without having to know their account number by simply linking your mobile telephone number to your bank account. To use Bizum, both you and the person to whom you send money will have had to enable the Bizum service.

You can find more information here