How can we help you?


In the event of any of your debit or credit cards being lost or stolen, you should block them immediately. You can request your card be blocked through:

  • MoraBanc Digital (Banca online and App)

Select the card through the ” Cards and Accounts” section, and under the Transactions tab go to “Block card”.

Log in

  • Your phone

Calling Telebanc, our customer service hotline:

  • +376 884 884 if you are calling from Andorra, from Monday to Friday from 8:45am to 17:45pm, except Bank Holidays in Andorra.
  • +376 884 488 if you are calling outside those hours.

Remember: This block is final. When the card is blocked, a new card assigned to the same contract will be automatically generated, with a new ID number (known as the card’s PAN) and a new PIN. You will be able to change the PIN on any MoraBanc ATM and pick up your new card in your bank branch within 2 business days.

If you think someone knows your MoraBanc Digital access password or your transaction codes, change them immediately in order to guarantee the safety of your accounts. You can do this through:

  • MoraBanc Digital (Banca online and App)

Within your personal menu, in the “Settings” section, go to the Security section, change your password or code and select “Confirm”.

Log in

  • Your phone

Calling Telebanc, our customer service hotline:

  •  +376 884 884 if you are calling from Andorra, from Monday to Friday from 8:45am to 17:45pm, except Bank Holidays in Andorra.
  •  +376 884 488 if you are calling outside those hours.

Remember: The change will be immediate.

View the different types of accounts available from our website.

If you need more information about the requirements for opening an account, please visit our branches or go to our dedicated page about how to become a new customer.

Access Online Banking by clicking on the "Clients Area" button (indicated with a padlock) located on the top right corner of our website.  You must log in using your current username and password.

Bizum is a payment service integrated in the MoraBanc app that allows you to send and receive money instantaneously, fast and easily from your account to another person’s without having to know their account number by simply linking your mobile telephone number to your bank account. To use Bizum, both you and the person to whom you send money will have had to enable the Bizum service.

You can find more information here

You can find the IBAN (bank account number) of your account via MoraBanc Online or the mobile app.

The IBAN is a 24-digit number (ADXX-XXXX-XXXX-XXXX-XXXX-XXXX) which appears under every account alias.

If one of your cards has been lost or stolen, you should block it immediately through MoraBanc Online. Go to Accounts and cards / Transactions / Block card.

You can do so by calling TeleBanc, our telephone Client service, on +376 884 884. Beyond telephone service hours, you should call +376 884 488.

General recommendations

  • Check your card statements and transactions regularly

    You will be able to pick up on any mistaken charges by comparing your statements with the receipts from establishments. In addition, you can see your card transactions at a glance on the app or on your online bank account.

  • Do not give your personal details over the telephone

    Do not provide information about your card or personal details over the telephone, unless you made the call. Nobody from any bank, the police or a business can ask you for your PIN or other transaction codes. You are the only person who needs to know it.

Featured topics

FAQ's

Most frequently asked

You searched for: Online security

To change your log-in details, log on to MoraBanc Online and go to your profile located on the upper menu, and then go to Settings and then to Security.

You can also visit any of our branches.

To make an online purchase from a secure store, the card holder needs to:

  1. Enter their card details.
  2. They will receive an SMS on their registered mobile phone with a 6-digit numerical code. This is the OTP (One Time Password) code, which is valid only for the transaction being completed.
  3. Once the code has been entered, the payment is confirmed and the transaction is completed successfully.

In order to increase security, the maximum time to complete the process is 10 minutes from the moment the payment is initiated until it is confirmed.

MoraBanc’s Online services rely on the most advanced security technology.

For more information, check out the Security section located at the bottom of our website.

The CIP code is a 6-digit number which is used on all our debit and credit cards to make purchases on secure websites.

It can be activated at any MoraBanc cash machine under the More options tab in the main menu.

If you need more information, please call TeleBanc on +376 884 884 or contact your personal manager.

 

From 14 November 2020, the CIP code will be replaced by the OTP code (One Time Password), a single-use numerical code valid for one transaction only which you will receive by SMS on your mobile phone every time you make a purchase in a secure online store with your Visa MoraBanc. For further information about this improvement, please contact Telebanc on +376 884 884.

Until now, a six-figure code that only you knew, called the CIP code, was used to authorise a purchase from an online store.

From 14 November 2020, the CIP code will be replaced by the OTP (One Time Password) code, a single-use numerical code valid for one transaction only, which is sent by SMS to the card holder’s registered mobile phone every time an online purchase is made from secure stores using MoraBanc cards.

You can view the price of a security through the Broker Online service available on our website.

The service is also available through MoraBanc Online and MoraBanc App.

If you believe someone has had access to your MoraBanc Digital log-in details or your password, change them immediately to ensure the security of your accounts.

You can do so using:

  • MoraBanc Online and MoraBanc App: Under Change your details in the Personalise section.
  • By telephone. By calling TeleBanc, our telephone Client service, on +376 884 884.

48 Related results

CONTACT

Still need help?

Name*
Surname(s)*
email*
mobile number*
country of residence*
any questions?*

Mora Banc Grup, SA,Mora Banc Grup, SA, with registered office at Av. Meritxell number 96, AD500 Andorra la Vella, is responsible for the processing of personal data contained in this form for the purpose of addressing your request. At any time you can access, rectify, delete, limit, oppose, request portability and withdraw your consent through the following email address: protecciodedades@morabanc.ad. For more information on the processing of personal data by Mora Banc Grup, SA, please consult the Privacy Policy.

You can also contact us by calling +376 884 884