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In the event of any of your debit or credit cards being lost or stolen, you should block them immediately. You can request your card be blocked through:

  • MoraBanc Digital (Banca online and App)

Select the card through the ” Cards and Accounts” section, and under the Transactions tab go to “Block card”.

Log in

  • Your phone

Calling Telebanc, our customer service hotline:

  • +376 884 884 if you are calling from Andorra, from Monday to Friday from 8:45am to 17:45pm, except Bank Holidays in Andorra.
  • +376 884 488 if you are calling outside those hours.

Remember: This block is final. When the card is blocked, a new card assigned to the same contract will be automatically generated, with a new ID number (known as the card’s PAN) and a new PIN. You will be able to change the PIN on any MoraBanc ATM and pick up your new card in your bank branch within 2 business days.

If you think someone knows your MoraBanc Digital access password or your transaction codes, change them immediately in order to guarantee the safety of your accounts. You can do this through:

  • MoraBanc Digital (Banca online and App)

Within your personal menu, in the “Settings” section, go to the Security section, change your password or code and select “Confirm”.

Log in

  • Your phone

Calling Telebanc, our customer service hotline:

  •  +376 884 884 if you are calling from Andorra, from Monday to Friday from 8:45am to 17:45pm, except Bank Holidays in Andorra.
  •  +376 884 488 if you are calling outside those hours.

Remember: The change will be immediate.

View the different types of accounts available from our website.

If you need more information about the requirements for opening an account, please visit our branches or go to our dedicated page about how to become a new customer.

Access Online Banking by clicking on the "Clients Area" button (indicated with a padlock) located on the top right corner of our website.  You must log in using your current username and password.

Bizum is a payment service integrated in the MoraBanc app that allows you to send and receive money instantaneously, fast and easily from your account to another person’s without having to know their account number by simply linking your mobile telephone number to your bank account. To use Bizum, both you and the person to whom you send money will have had to enable the Bizum service.

You can find more information here

You can find the IBAN (bank account number) of your account via MoraBanc Online or the mobile app.

The IBAN is a 24-digit number (ADXX-XXXX-XXXX-XXXX-XXXX-XXXX) which appears under every account alias.

If one of your cards has been lost or stolen, you should block it immediately through MoraBanc Online. Go to Accounts and cards / Transactions / Block card.

You can do so by calling TeleBanc, our telephone Client service, on +376 884 884. Beyond telephone service hours, you should call +376 884 488.

General recommendations

  • Check your card statements and transactions regularly

    You will be able to pick up on any mistaken charges by comparing your statements with the receipts from establishments. In addition, you can see your card transactions at a glance on the app or on your online bank account.

  • Do not give your personal details over the telephone

    Do not provide information about your card or personal details over the telephone, unless you made the call. Nobody from any bank, the police or a business can ask you for your PIN or other transaction codes. You are the only person who needs to know it.

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FAQ's

Most frequently asked

You searched for: Investment

Log in to your desired securities account from the Investment module in the overall position and complete the purchase:


a. By selecting the Buy option using the drop-down button Action.
b. By selecting Buy via the Transactions tab.
c. By clicking on Buy in the securities account once you’ve chosen the security you’re interested in.


Once you’ve filled out the requested information, don’t forget to sign the transaction, otherwise it won’t be executed.

To create your own virtual portfolio, simulate investment portfolios and track their performance:


a. Go to Investment, if you scroll down you’ll find the Virtual Portfolio section.
b. Click on the "+” icon.
c. Customise your virtual portfolio by naming it.
d. Log in. Go to the Transactions tab and start operating your virtual portfolio.

To view the list of shares available for purchase/sale, go to the Online Broker via the computer icon in the securities account header or the investment tab.
You can view the securities available under the My Broker and Markets tabs.

You can log into the Online Broker through the securities account or the Investment tab, by clicking on the small computer icon displayed to the left of the position chart.

At present, only MoraBanc investment funds are available for purchase/sale via the online banking service.
If you’re interested in purchasing or selling third-party funds, please contact your personal account manager or call TeleBanc on +376 884 884.

If you encounter any problem with our products, please fill out a contact form on our website.

You’ll find the option for scheduling market alerts under the Investment tab. Once in the tab, go to the bottom of the page and add the alert using the bell icon. Fill out the details for your alert and save it. You can edit or delete an alert whenever you like.


The notifications will be sent to the email address registered in your online banking account.

Please bear in mind that only those securities that are held in your portfolio will be displayed for sale.
Log in to your desired securities account from the Investment module located at the bottom of the screen in the overall position and complete the sale:


a. By selecting the Sell option using the drop-down button Action.
b. By selecting Sell via the Transactions tab.
c. By clicking on Sell in the securities account once you’ve chosen the security you’re interested in.


Once you’ve filled out the requested information, don’t forget to sign the transaction, otherwise it won’t be executed.

You can view the performance of our investment funds under Investment funds in the Asset management section of our website.

You can also do so via MoraBanc Online and MoraBanc App under the Investment funds tab.

You can view your securities portfolio using the Positions option within the menu Investment

To view your orders, select your desired securities account and go to Check.  You can use the advanced search tool (magnifying glass) to find orders that match your criteria.

You can view the details of your securities accounts in two different ways: 


A. By choosing your desired securities account via the Investment tab in the top menu of the online banking homepage.
b. By selecting your securities account from your overall position.

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Mora Banc Grup, SA,Mora Banc Grup, SA, with registered office at Av. Meritxell number 96, AD500 Andorra la Vella, is responsible for the processing of personal data contained in this form for the purpose of addressing your request. At any time you can access, rectify, delete, limit, oppose, request portability and withdraw your consent through the following email address: protecciodedades@morabanc.ad. For more information on the processing of personal data by Mora Banc Grup, SA, please consult the Privacy Policy.

You can also contact us by calling +376 884 884