How can we help you?
In the event of any of your debit or credit cards being lost or stolen, you should block them immediately. You can request your card be blocked through:
- MoraBanc Digital (Banca online and App)
Select the card through the ” Cards and Accounts” section, and under the Transactions tab go to “Block card”.
- Your phone
Calling Telebanc, our customer service hotline:
- +376 884 884 if you are calling from Andorra, from Monday to Friday from 8:45am to 17:45pm, except Bank Holidays in Andorra.
- +376 884 488 if you are calling outside those hours.
Remember: This block is final. When the card is blocked, a new card assigned to the same contract will be automatically generated, with a new ID number (known as the card’s PAN) and a new PIN. You will be able to change the PIN on any MoraBanc ATM and pick up your new card in your bank branch within 2 business days.
If you think someone knows your MoraBanc Digital access password or your transaction codes, change them immediately in order to guarantee the safety of your accounts. You can do this through:
- MoraBanc Digital (Banca online and App)
Within your personal menu, in the “Settings” section, go to the Security section, change your password or code and select “Confirm”.
- Your phone
Calling Telebanc, our customer service hotline:
- +376 884 884 if you are calling from Andorra, from Monday to Friday from 8:45am to 17:45pm, except Bank Holidays in Andorra.
- +376 884 488 if you are calling outside those hours.
Remember: The change will be immediate.
View the different types of accounts available from our website.
If you need more information about the requirements for opening an account, please visit our branches or go to our dedicated page about how to become a new customer.
If you need more information about the requirements for opening an account, please visit our branches or go to our dedicated page about how to become a new customer.
Access Online Banking by clicking on the "Clients Area" button (indicated with a padlock) located on the top right corner of our website. You must log in using your current username and password.
Bizum is a payment service integrated in the MoraBanc app that allows you to send and receive money instantaneously, fast and easily from your account to another person’s without having to know their account number by simply linking your mobile telephone number to your bank account. To use Bizum, both you and the person to whom you send money will have had to enable the Bizum service.
You can find the IBAN (bank account number) of your account via MoraBanc Online or the mobile app.
The IBAN is a 24-digit number (ADXX-XXXX-XXXX-XXXX-XXXX-XXXX) which appears under every account alias.
The IBAN is a 24-digit number (ADXX-XXXX-XXXX-XXXX-XXXX-XXXX) which appears under every account alias.
If one of your cards has been lost or stolen, you should block it immediately through MoraBanc Online. Go to Accounts and cards / Transactions / Block card.
You can do so by calling TeleBanc, our telephone Client service, on +376 884 884. Beyond telephone service hours, you should call +376 884 488.
You can do so by calling TeleBanc, our telephone Client service, on +376 884 884. Beyond telephone service hours, you should call +376 884 488.
General recommendations
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Check your card statements and transactions regularly
You will be able to pick up on any mistaken charges by comparing your statements with the receipts from establishments. In addition, you can see your card transactions at a glance on the app or on your online bank account.
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Do not give your personal details over the telephone
Do not provide information about your card or personal details over the telephone, unless you made the call. Nobody from any bank, the police or a business can ask you for your PIN or other transaction codes. You are the only person who needs to know it.
At MoraBanc we offer a whole range of card payment options that are tailored to meet the requirements of your infrastructure and business activity.
Learn more about the various types of POS terminals available under Collections & payments in the Business section.
Learn more about our cards for individuals under Accounts & cards in the Individuals section of our website.
If you are looking for a business card, go to Collections & payments in the Business section.
To learn more about our cards for Private Banking clients, go to Exclusive products in the Private Banking section.
Find out more by visiting any of our branches.
If you would like to set up Direct Debit arrangements for your CASS payments, all you need to do is provide the CASS with your IBAN so that they can mandate your CASS payments and collections to your account.
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