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In the event of any of your debit or credit cards being lost or stolen, you should block them immediately. You can request your card be blocked through:

  • MoraBanc Digital (Banca online and App)

Select the card through the ” Cards and Accounts” section, and under the Transactions tab go to “Block card”.

Log in

  • Your phone

Calling Telebanc, our customer service hotline:

  • +376 884 884 if you are calling from Andorra, from Monday to Friday from 8:45am to 17:45pm, except Bank Holidays in Andorra.
  • +376 884 488 if you are calling outside those hours.

Remember: This block is final. When the card is blocked, a new card assigned to the same contract will be automatically generated, with a new ID number (known as the card’s PAN) and a new PIN. You will be able to change the PIN on any MoraBanc ATM and pick up your new card in your bank branch within 2 business days.

If you think someone knows your MoraBanc Digital access password or your transaction codes, change them immediately in order to guarantee the safety of your accounts. You can do this through:

  • MoraBanc Digital (Banca online and App)

Within your personal menu, in the “Settings” section, go to the Security section, change your password or code and select “Confirm”.

Log in

  • Your phone

Calling Telebanc, our customer service hotline:

  •  +376 884 884 if you are calling from Andorra, from Monday to Friday from 8:45am to 17:45pm, except Bank Holidays in Andorra.
  •  +376 884 488 if you are calling outside those hours.

Remember: The change will be immediate.

View the different types of accounts available from our website.

If you need more information about the requirements for opening an account, please visit our branches or go to our dedicated page about how to become a new customer.

Access Online Banking by clicking on the "Clients Area" button (indicated with a padlock) located on the top right corner of our website.  You must log in using your current username and password.

Bizum is a payment service integrated in the MoraBanc app that allows you to send and receive money instantaneously, fast and easily from your account to another person’s without having to know their account number by simply linking your mobile telephone number to your bank account. To use Bizum, both you and the person to whom you send money will have had to enable the Bizum service.

You can find more information here

You can find the IBAN (bank account number) of your account via MoraBanc Online or the mobile app.

The IBAN is a 24-digit number (ADXX-XXXX-XXXX-XXXX-XXXX-XXXX) which appears under every account alias.

If one of your cards has been lost or stolen, you should block it immediately through MoraBanc Online. Go to Accounts and cards / Transactions / Block card.

You can do so by calling TeleBanc, our telephone Client service, on +376 884 884. Beyond telephone service hours, you should call +376 884 488.

General recommendations

  • Check your card statements and transactions regularly

    You will be able to pick up on any mistaken charges by comparing your statements with the receipts from establishments. In addition, you can see your card transactions at a glance on the app or on your online bank account.

  • Do not give your personal details over the telephone

    Do not provide information about your card or personal details over the telephone, unless you made the call. Nobody from any bank, the police or a business can ask you for your PIN or other transaction codes. You are the only person who needs to know it.

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Apply for a Solidarity card by filling out the form Get your Solidarity card under Accounts & cards in the Individuals section of our website.

You can also learn more about our Solidarity cards or apply for one by visiting any of our branches.

You can check out the discounts associated with a card in the Accounts and cards section of our website, by selecting the card that you wish to view.

If you can't recall your card's PIN code, you can view it under the Recover PIN functionality. To do so, go to Accounts and Cards, select the card you want to retrieve the PIN code and then go to Transactions.

Learn more about our cards for individuals under Accounts & cards in the Individuals section of our website.

If you are looking for a business card, go to Collections & payments in the Business section.

To learn more about our cards for Private Banking clients, go to Exclusive products in the Private Banking section.

Find out more by visiting any of our branches.

If one of your cards has been lost or stolen, you should block it immediately through MoraBanc Online. Go to Accounts and cards / Transactions / Block card.

You can do so by calling TeleBanc, our telephone Client service, on +376 884 884.

All our cards are contactless.

You can pay with our new cards at point of sale terminals which are equipped with contactless readers (i.e. in stores that display the Contactless symbol).

Get to know all the details on this post from our blog.

If you have entered the wrong details or amount when making a payment and you wish to cancel the order, please contact your usual branch.

If you have any questions regarding a frozen account, please contact your branch.

  1. Open the MoraBanc app.
  2. Select Bizum from your general settings or from Accounts.
  3. Sign up to service by linking the mobile telephone number associated with your MoraBanc Digital account (even if it is not an Andorran one) to any bank account you hold. 
  4. Confirm the process by entering the authorisation code that you will receive via a text message.

You can make all kinds of payments and transfers via our Online Banking. Go to Accounts and cards / Movements / Send funds.

Select the type of payment that you want to make and complete the required details.

 

You can make all kinds of payments and transfers via our Online Banking. Go to Accounts and cards / Movements / Send funds.

Select the type of payment that you want to make and complete the required details.

You can also visit any of our branches.

View the different types of accounts available from our website.

If you need more information about the requirements for opening an account, please visit our branches or  fill out our contact form.

Read our blog to learn more.

You can set your current account to trade in multiple currencies.

For more information,  you can also fill out the form at the bottom of this page and we'll get back to you as soon as possible.

You can pay cash directly into our cash deposit machines.

You need to know the IBAN number of the account you'd like to pay the money into and hold a MoraBanc card or an InCard associated with that account.

Locate our cash deposit machines here.

You can request a duplicate card via MoraBanc Online, by selecting it through Accounts and cards, then go to Transactions/Request duplicate.

You can select the MoraBanc branch you want to pick it up or if you want it to be mailed to your address.

 

A transfer between MoraBanc accounts is immediate, which means that the payment will be credited to the recipient’s account within just a few minutes.

If you have any questions regarding the transfer of money between MoraBanc accounts, please visit any of our branches.

Any MoraBanc Visa card can be converted into a Solidarity card. Every time you use your Solidarity card, you will make a small contribution to your chosen charity by rounding up the amount of your purchase.

To supplement your contribution, MoraBanc will donate the same amount to your chosen charity.

MoraBanc Junior is an account that helps children to learn the value of saving in an easy and fun way.

We are constantly organising events for the little ones, including workshops on saving and financial education for children.

To find out more about our next scheduled workshops and activities, please contact your personal manager or call TeleBanc on +376 884 884.

You can view the details of your securities accounts in two different ways: 


A. By choosing your desired securities account via the Investment tab in the top menu of the online banking homepage.
b. By selecting your securities account from your overall position.

Online banking offers virtually the same options as your account manager in branch, with the added freedom of being able to do your banking from any device and from any location.


Through the mobile application, you will be able to view your overall position and manage your accounts and cards using any profile. In addition, the app’s design is better suited to your mobile phone and brings increased speed.

If you believe someone has had access to your MoraBanc Digital log-in details or your password, change them immediately to ensure the security of your accounts.

You can do so using:

  • MoraBanc Online and MoraBanc App: Under Change your details in the Personalise section.
  • By telephone. By calling TeleBanc, our telephone Client service, on +376 884 884.

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Mora Banc Grup, SA,Mora Banc Grup, SA, with registered office at Av. Meritxell number 96, AD500 Andorra la Vella, is responsible for the processing of personal data contained in this form for the purpose of addressing your request. At any time you can access, rectify, delete, limit, oppose, request portability and withdraw your consent through the following email address: protecciodedades@morabanc.ad. For more information on the processing of personal data by Mora Banc Grup, SA, please consult the Privacy Policy.

You can also contact us by calling +376 884 884