The first step in making online purchases using MoraBanc cards is to sign up for the online purchase service. It is also essential that you provide us with the mobile phone number where you want to receive the OTP codes.

Please call Telebanc on + 376 884 884 or contact your personal account manager.

If you have a CIP code for your transactions and have activated the SMS alert system, your phone number has already been validated and you will automatically receive the OTP codes on this same number from 14 November.

Apply for a Solidarity card by filling out the form Get your Solidarity card under Accounts & cards in the Individuals section of our website.

You can also learn more about our Solidarity cards or apply for one by visiting any of our branches.

"The limits on ATM withdrawals vary depending on the type of card and contract.

The standard withdrawal limits are listed below:

• Debit cards: €340
• Credit cards: €600
• Visa Gold: €1,000
• Visa Platinum: €2,000

To change the above limits, please contact your personal manager or visit any of our branches"

Learn more about our cards for individuals under Accounts & cards in the Individuals section of our website.

If you are looking for a business card, go to Collections & payments in the Business section.

To learn more about our cards for Private Banking clients, go to Exclusive products in the Private Banking section.

Find out more by visiting any of our branches.

All our cards are contactless.

You can pay with our new cards at point of sale terminals which are equipped with contactless readers (i.e. in stores that display the Contactless symbol).

Get to know all the details on this post from our blog.

If one of your cards has been lost or stolen, you should block it immediately through MoraBanc Online. Go to Accounts and cards / Transactions / Block card.

You can do so by calling TeleBanc, our telephone Client service, on +376 884 884.

You can check out the discounts associated with a card in the Accounts and cards section of our website, by selecting the card that you wish to view.

If you can't recall your card's PIN code, you can view it under the Recover PIN functionality. To do so, go to Accounts and Cards, select the card you want to retrieve the PIN code and then go to Transactions.

You can make all kinds of payments and transfers via our Online Banking. Go to Accounts and cards / Movements / Send funds.

Select the type of payment that you want to make and complete the required details.

You can also visit any of our branches.

You can set your current account to trade in multiple currencies.

For more information,  you can also fill out the form at the bottom of this page and we'll get back to you as soon as possible.

View the different types of accounts available from our website.

If you need more information about the requirements for opening an account, please visit our branches or  fill out our contact form.

Read our blog to learn more.

You can pay cash directly into our cash deposit machines.

You need to know the IBAN number of the account you'd like to pay the money into and hold a MoraBanc card or an InCard associated with that account.

Locate our cash deposit machines here.

• Card not working. This may be due to a problem with the chip or magnetic stripe; you will need to cancel the card and request a copy.
• Card blocked for security reasons. A wrong code has been entered several times. We have blocked your card so that it cannot be used by anyone. To unlock your card, please contact your branch.
• An incorrect charge has been made to your card. To cancel the charge, contact the store directly and ask for a refund. If the store does not reply to your request, contact your branch to fill out a form in writing and your personal manager will take the appropriate action.

You can request a duplicate card via MoraBanc Online, by selecting it through Accounts and cards, then go to Transactions/Request duplicate.

You can select the MoraBanc branch you want to pick it up or if you want it to be mailed to your address.

 

The CIP code is a 6-digit number which is used on all our debit and credit cards to make purchases on secure websites.

It can be activated at any MoraBanc cash machine under the More options tab in the main menu.

If you need more information, please call TeleBanc on +376 884 884 or contact your personal manager.

From 14 November 2020, the CIP code will be replaced by the OTP code (One Time Password), a single-use numerical code valid for one transaction only which you will receive by SMS on your mobile phone every time you make a purchase in a secure online store with your Visa MoraBanc. For further information about this improvement, please contact Telebanc on +376 884 884.

Any MoraBanc Visa card can be converted into a Solidarity card. Every time you use your Solidarity card, you will make a small contribution to your chosen charity by rounding up the amount of your purchase.

To supplement your contribution, MoraBanc will donate the same amount to your chosen charity.

Until now, a six-figure code that only you knew, called the CIP code, was used to authorise a purchase from an online store.

From 14 November 2020, the CIP code will be replaced by the OTP (One Time Password) code, a single-use numerical code valid for one transaction only, which is sent by SMS to the card holder’s registered mobile phone every time an online purchase is made from secure stores using MoraBanc cards.

MoraBanc Junior is an account that helps children to learn the value of saving in an easy and fun way.

We are constantly organising events for the little ones, including workshops on saving and financial education for children.

To find out more about our next scheduled workshops and activities, please contact your personal manager or call TeleBanc on +376 884 884.

Online banking offers virtually the same options as your account manager in branch, with the added freedom of being able to do your banking from any device and from any location.

Through the mobile application, you will be able to view your overall position and manage your accounts and cards using any profile. In addition, the app’s design is better suited to your mobile phone and brings increased speed.