Innovation and technology

Your manager at a click!

2018-07-16

We never want to stop surprising you. We put you at the heart of our innovations and strive constantly to give you a convenient, simple and practical experience.

A few days ago we launched two new ways of relating with our clients: a chat and a manager appointment programming module. The two operate via the online bank and mobile apps in a private, personal and secure fashion.

This improvement expands the “My Manager” space that our online clients have had since the launch of MoraBanc Online in December 2016 and which features the manager’s contact details, area of specialization and an interactive map with his location.

Here we explain more about these two new functionalities, currently available for Personal Bank, Private Banking, Business and Corporate Bank Office and MoraBanc Direct customers.

The MoraBanc chat

Gaining time is now easier than ever! We present a new way to hold a conversation with a MoraBanc manager without having to drop in at the branch or call us by phone.
Our new chat is a messaging tool accessible over the online bank or mobile app. It enables two-way client/manager conversations via the online banking, similar to other messaging systems like WhatsApp. Both customer and manager can create a conversation, specifying the subject, and chat in it. Because it’s located in the client’s private area (i.e., once they have entered the online bank) there is no risk of identity theft as it’s an area where the client has already been identified and is a much more secure channel than email.

This new client/manager relations channel makes communicating with your manager easier, more efficient and secure. And, because the chats are archived on the client conversation timeline, you can consult them whenever you want, wherever you are and with full security!

For more effective manager engagement you can also share files and images or include links to websites and even emoticons.

Make appointments in advance

Arranging a time to talk to your manager is easier than ever. Whether it’s to settle a query or get help in a financial decision, contacting a manager through the MoraBanc online bank and mobile apps is easy, convenient and fast.

To make an appointment with a manager from MoraBanc Digital just choose the customer service channel (in-person or by phone), the day and time block for the appointment and the channel you want to receive a confirmation message and reminder in (SMS or email). The manager will check his or her diary and confirm the appointment or propose an alternative time. The day before the scheduled appointment, you will get a message to remind you.

It’s that easy!

With these two new functionalities we continue to support the digital transformation of finance and enhanced customer experience, making contacting and operating with MoraBanc Digital easy, convenient and secure wherever you are and at all times.

If you have any questions or need additional information about this improvement, please contact us at any of our branches, through your personal manager, or by calling TeleBanc (+376 884 884).