Our goal: simplify your online banking processes
Andorra Expats | 02.05.2018
We have good news for our online banking users. Over the coming days we will make a change that simplifies the number of passwords used in online and mobile banking: we’re getting rid of the transaction code.
Having numerous passwords was confusing for some users who would find their accounts blocked by our computer security after they entered the passwords incorrectly, making it impossible to continue with the transaction.
With the new procedure, you can continue using your username (or user alias if you have it set up) and your personal password to access online or mobile banking as always. This part of the process will not change.
However, when you are asked to authorize a bank transaction you will no longer need to use the transaction code as you have until now. You can authorize the transaction with the same password you use to access the online bank.
In the event that the transaction involves a money withdrawal (bank transfer or remittance fees) you will still be asked for your one-time password (OTP), which is sent by SMS or email to your secure device.
This change will improve all transactional operations: transfers, card operations, buying and selling currencies, buying and selling shares and investment funds, sending of remittances, returned bills and foreign currency requests.
This measure is the result of our commitment to improving user experience and aligns with the initiatives of the best electronic banks in Spain.
We want to make it easier for you! We’re getting everything ready to roll out this improvement soon and you can say goodbye to your transaction password forever.
We will notify you in advance of the start date through a diferent communications that you will receive in the inbox of your MoraBanc online bank or mobile banking app.
If you have any questions or need additional information about this improvement, please contact us at any of our branches, through your personal manager, or by calling TeleBanc (+376 884 884).
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Information on the processing of personal data
In compliance with Law 15/2003 of 18 December on protection of personal data, the customer authorizes that the applicant’s personal data entered on this form will be incorporated into files owned and managed by MORA BANC GRUP, SA – MORA BANC, SAU (hereafter referred to as “MoraBanc”) to process the requested service and, if necessary, to comply with the contracts finally entered into, and also to ensure correct operational procedures.
The applicant expressly authorises MoraBanc to send him/her commercial and promotional communications for products and services and information on the Bank itself, social or other activities, in hardcopy by post or by electronic means (among others, short messages (SMS) to mobile phones, e-mail, etc.). This consent can always be withdrawn, without retroactive effect.
The fact of filling out this form implies that the applicant acknowledges that the information and personal data provided are true, accurate and correct; otherwise, MoraBanc declines all responsibility for the lack of truthfulness or correctness of the data.
The applicant authorises the data provided to be communicated or shared with third parties forming part of the MoraBanc business group, entities which are primarily active in the financial, insurance and service sectors. The applicant is considered as having been informed of this transfer of information by means of this clause. The applicant accepts that he/she may be sent information on any product or service marketed by these companies.
The data processing manager is MoraBanc. The applicant is hereby informed that the rights of access, rectification, suppression or opposition may be exercised in the terms established in current legislation.
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